Friday was the final day of the Service Design in Heritage workshops hosted by the Life Rewired Hub at the Barbican.
We once again started off with the ideation session but this time during the mapping data workshop, we were able to try creating a hypothesised user journey and associating touchpoints with different parts of the organisation. It was a really interesting contrast with yesterday’s mapping data workshop where we focussed on taking a deep dive into the structure and associated data. Personally I think it shows the difference that the nature of the ‘How might we…?’ challenge makes. Even though many of the challenges had similarities in concern, the nuances that were added through the ideation process can result in quite significant differences to the nature of the project (something that is totally the norm from a complex systems perspective!)