See, I’m getting better at this insta-documenting lark!
Today was the first iteration of Service Design in [Arts, Culture &] Heritage workshop(s), held at the Barbican Arts Centre in the Life Rewired Hub. Borne out of some great conversations with Kristen Alfaro about common difficulties with designing holistic, inclusive services when working in a Cultural institution – be it a museum, an art gallery/space etc – the goal is to introduce some service design techniques and approaches and providing a space for participants to learn by doing.
Thanks to lessons learned from previous workshops e.g. at Wild Conference, this was split into two workshops, partly to give people more options but also because even doing half a design jam is still quite intense!
Session 1 focussed on collaborative ideation techniques; session 2 on data/insights mapping and introduction to prototyping.
Much like the neo-mmanwu workshop, the structure was half a presentation type lecture sort of thing and half actually trying out the particular methods that would be used at that point of the design process.