Service Design in Heritage Day 2

Friday was the final day of the Service Design in Heritage workshops hosted by the Life Rewired Hub at the Barbican.

We once again started off with the ideation session but this time during theĀ mapping data workshop, we were able to try creating a hypothesised user journey and associating touchpoints with different parts of the organisation. It was a really interesting contrast with yesterday’s mapping data workshop where we focussed on taking a deep dive into the structure and associated data. Personally I think it shows the difference that the nature of the ‘How might we…?’ challenge makes. Even though many of the challenges had similarities in concern, the nuances that were added through the ideation process can result in quite significant differences to the nature of the project (something that is totally the norm from a complex systems perspective!)

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Service Design in Heritage day 1

See, I’m getting better at this insta-documenting lark!

Today was the first iteration of Service Design in [Arts, Culture &] Heritage workshop(s), held at the Barbican Arts Centre in the Life Rewired Hub. Borne out of some great conversations with Kristen Alfaro about common difficulties with designing holistic, inclusive services when working in a Cultural institution – be it a museum, an art gallery/space etc – the goal is to introduce some service design techniques and approaches and providing a space for participants to learn by doing.

Thanks to lessons learned from previous workshops e.g. at Wild Conference, this was split into two workshops, partly to give people more options but also because even doing half a design jam is still quite intense!

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Session 1 focussed on collaborative ideation techniques; session 2 on data/insights mapping and introduction to prototyping.

Much like the neo-mmanwu workshop, the structure was half a presentation type lecture sort of thing and half actually trying out the particular methods that would be used at that point of the design process.

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